• 24 hour free (from any phone) help line: 116123
  • Email (24 hour response time):
  • Write (aim to respond within 7 days): Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA


NHS 111 (Non Life-threatening Emergency)

  • NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
  • Get help online or on the phone
  • To get help from NHS 111, you can:
  • go to (for people aged 5 and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.
  • If you have difficulties communicating or hearing, you can:
  • call 18001 111 on a textphone
  • use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service

NHS 999 (Life-threatening Emergency)

  • At some point, most people will either witness or be involved in an accident or experience a medical emergency. Knowing what to do next and who to call can potentially save lives.
  • Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

     Medical emergencies can include:


  • Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.
  • Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.


  • Online 1-2-1 counsellor chat
  • Call on 0800 1111. Calls are free from landlines and mobiles in the UK. And they won’t show up on your phone bill. Even if you don’t have credit on your mobile phone you can still call for free.   You dont’ even have to say your name.


  • The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
  • Helpline: 0800 4 70 80 90